Frequently asked questions

Select the rental dates and city where you need a car, choose your car and then click "Book now".

A deposit is needed in several cases. It can be used to pay the customer's fines for traffic and parking violations and driving on toll roads. The rental company also charges a deposit if the car is damaged due to the client's actions. In most cases, the insurance company will cover almost all damages if the customer has registered the accident at the traffic police.

We guarantee that you will receive your booked car. If the car becomes unavailable to rent for any reason, we will notify you and offer you a replacement car in the same class or higher.

The basic necessary documents for renting a car in all countries are passport, driving licence.

Yes, the car can be delivered to the address specified in the booking form. In most cases, our customers order delivery to the airport or hotel.

It depends on the country, the company and the car. In some cases the deposit is refunded immediately upon return of the car, in other cases within 14 to 30 calendar days. You can see the detailed refund policy on the selected car page and during the booking process.